Privacy Policy

At DAL Castro Valley Concrete, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

When you contact us or request our services, we may collect the following information:

• Your name and contact information including phone number and email address
• Your property address where work will be performed
• Details about your project needs and preferences
• Payment information when you hire us for services
• Photos of your property if needed for quoting or documentation
• Communication history between you and our team

How We Collect Information

We collect information in several ways:

• Directly from you when you fill out our contact form or call us
• Through emails and phone conversations
• During on-site consultations and project work
• From our website through cookies and analytics tools

How We Use Your Information

We use your information to:

• Provide quotes and communicate about your project
• Schedule and complete concrete services
• Process payments and maintain financial records
• Send you updates about your project
• Improve our services and customer experience
• Comply with legal and regulatory requirements
• Send occasional updates about our services if you have opted in

We will never sell your personal information to third parties. We only share your information when necessary to complete your project or as required by law.

Website Cookies and Tracking

Our website uses cookies to improve your browsing experience and understand how visitors use our site. Cookies are small files stored on your device that help us remember your preferences and provide relevant information. You can disable cookies in your browser settings, but this may affect your ability to use certain features of our website.

How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes secure storage systems, encrypted communication for sensitive data, and limiting access to your information to only those team members who need it to serve you. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

How Long We Keep Your Information

We keep your information for as long as necessary to provide our services and comply with legal requirements. Project records are typically maintained for several years for warranty purposes and business recordkeeping. If you would like us to delete your information, please contact us and we will do so unless we are required to keep it for legal reasons.

Third-Party Services

We may use third-party services to help us operate our business, such as payment processors, scheduling tools, and website analytics. These third parties have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.

Your Privacy Rights

You have the right to:

• Access the personal information we have about you
• Request corrections to any inaccurate information
• Request deletion of your information in certain circumstances
• Opt out of marketing communications at any time
• Ask questions about how we use your data

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at: